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Managed Services & AMC

Your IT, managed like it's ours.

You shouldn't need a full-time NOC team to keep infrastructure running. Our managed services give you enterprise-grade 24/7 monitoring, proactive maintenance, and rapid incident response — without the overhead of building it in-house.

Why reactive IT is costing you.

Every hour of unplanned downtime costs enterprises an average of ₹25 lakhs. But the real cost is invisible — degraded performance that slows teams, firmware vulnerabilities left unpatched, and capacity issues discovered only during peak load.

Proactive managed services catch problems before they become incidents. We monitor, patch, optimize, and plan — so your internal team can focus on innovation instead of firefighting.

24/7

NOC monitoring coverage

<15min

Incident response SLA

85%

Issues resolved before impact

₹25L/hr

Avg. cost of downtime avoided

Service Tiers

Comprehensive IT operations.

24/7 Monitoring

Real-time monitoring of servers, network devices, storage, and applications. SNMP polling, syslog analysis, and synthetic transaction monitoring.

Incident Management

ITIL-aligned incident response with severity-based escalation, root cause analysis, and post-incident reviews. Every ticket tracked to resolution.

Patch Management

Scheduled firmware updates, OS patching, and security updates across your entire fleet. Tested in staging, deployed in maintenance windows.

Preventive Maintenance

Scheduled health checks, capacity reviews, performance baselines, and hardware inspections. Problems found and fixed before users notice.

Backup Verification

Daily backup success validation, quarterly restore tests, and RPO/RTO compliance reporting. Your backups are useless if they don't restore.

Capacity Planning

Monthly utilization reports, trend analysis, and growth projections. Know exactly when to scale up — before performance degrades.

Flexible AMC plans.

Choose the coverage level that matches your criticality requirements.

Essential

For non-critical infrastructure

  • Business hours support (9-6)
  • Next-business-day response
  • Quarterly health checks
  • Email & phone support
  • Monthly reports
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Most Popular

Professional

For business-critical systems

  • Extended hours support (7am-11pm)
  • 4-hour response SLA
  • Monthly preventive maintenance
  • Priority escalation
  • Dedicated account manager
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Enterprise

For mission-critical operations

  • 24/7/365 NOC monitoring
  • 15-minute response SLA
  • Weekly proactive checks
  • On-site engineer allocation
  • Quarterly business reviews
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The HireInfo advantage.

We're not a faceless helpdesk. Our engineers know your environment intimately — your critical systems, your maintenance windows, your escalation contacts. When something goes wrong at 2 AM, our team already has context.

Dedicated Engineers

Named engineers assigned to your account who build deep knowledge of your environment. No re-explaining your setup every time you call.

Proactive, Not Reactive

85% of our interventions happen before users are affected. We trend, predict, and prevent rather than waiting for things to break.

Transparent Reporting

Monthly service reports with uptime stats, incident summaries, actions taken, and recommendations. Full visibility into what your AMC delivers.

Ready to transform your IT?

Let our team assess your needs and design a solution that scales with your business.